Welcome to Duchy Ear Care
Helping you, to hear better
About Duchy Ear Care
As a private and open access service we feel it is important to let you know a bit about ourselves and our background.
We are both qualified clinical Audiologists, with over 38 years NHS experience between us. We are registered with professional bodies the HCPC and the AHCS, are DBS checked and are insured to provide a wax removal service.
Having looked after people’s ears for many years, we understand the importance of ear health and protecting your ears. We are both highly experienced, and have worked with both adults and children in a clinical environment alongside ENT doctors, and many other health professionals.
With the recent pandemic, and ear wax removal provision moving away from GP’s surgeries, we appreciate how difficult it has been to access this necessary service. Although we are a private service we only charge for what is required rather than a generic fee for both ears, which we hope will allow our service to be more affordable and accessible to our patients.
We use micro-suction, as a safer way of removing wax from ears. This is considered to be the 'gold standard' in wax removal services, compared to previously used syringing/irrigation method.
Duchy Ear Care has been providing an open access service since 2020. We pride ourselves in offering a professional, affordable, and personal service to our customers, with the desired outcome of unblocking those ears!
On top of this we are able to offer advice with regards to ear protection, and are able to offer our patients a wide range of noise protection products from; work/noise plugs, motorbike plugs, musician plugs, swim/surf moulds and sleep/snore plugs.
We currently have three regular venues throughout Cornwall; The Merlin MS Centre, near St Austell. The Cornish Therapy Centre, Redruth & The Dental Hygiene Suite in Truro.
We look forward to welcoming you through our doors.
What is Microsuction?
Micro suction is a technique whereby a suction end is used as a tiny 'hoover', and gently applied to remove any excess wax build up in the ear canal. It is a safer method compared to ear syringing/irrigation, and is considered to be the 'gold standard' in wax removal.
Why do we get wax?
Ear wax is perfectly normal, and is produced from the sebaceous glands in the outer ear canal. It works as a natural protector and lubricant, trapping dirt, dust, bacteria and foreign bodies.
Our ears are one of the only self cleaning parts of the body, and by a form of migration the wax will work its way out of the ear. At times this process unfortunately breaks down, and a build up of wax can occur. This is the time when you will require some assistance to get the wax removed.
Don’t be tempted to use cotton buds, Hopi ear candles, Q-tips or corkscrew tools. Unfortunately these can compact the wax further into the ear, and can make the problem worse.
Symptoms of wax build up
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Ears feeling blocked
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Difficulty hearing
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Tinnitus
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Dizziness
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Earache
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Itchiness
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Coughing
Meet the Team
We are both happy to help and offer advice about ear care.
Tracey Palmer
HCPC, AHCS registered Audiologist
Tracey moved to Cornwall 30 years ago, and hasn't looked back!
She gained her Audiology qualifications in 1999, and has gained over 21 years experience within the NHS. She has been a Senior Audiologist for many years, working alongside a wider team of ENT consultants, hearing therapists and hearing screeners. She has gained a wealth of experience working with adults and children, throughout the county.
Having looked in many an ear, and knowing the importance of keeping ears healthy, she offers regular ear wax removal clinic’s out of the Merlin MS Centre near St Austell, and the Dental Hygiene Suite in Truro.
HCPC registration HAD005414
AHCS registration 57659
Chantelle Willey
HCPC, AHCS registered Audiologist
Chantelle has lived in Cornwall all her life, and has stayed put in the county that she loves.
Chantelle, like Tracey also has a vast experience, and background in Audiology. She has also worked within the NHS for the last 18 years with adults and paediatrics in a Chief Audiologist role, specialising in paediatrics.
She has also working alongside a broad range of other professionals including ENT, hearing therapy, new born hearing team and hearing screeners.
Chantelle has been providing a wax removal service in Redruth since 2020. She is currently works out of our Redruth clinic, at The Cornish Therapy Centre, and The Dental Hygiene Suite in Truro.
HCPC registration HAD005430
AHCS registration 58794
Get in Touch
We at Duchy Ear Care are looking forward to seeing you. For any questions, or to arrange an appointment please contact us by email or phone.
Opening Hours
Varying clinic times. Please contact us for further information and details about any of the clinic’s.
Redruth/ Truro clinic: 07854103270 St Austell/Truro clinic: 07811466956
Directions
The Cornish Therapy centre is next to The Leatside Surgery in Redruth- TR15 1AU
The Merlin Centre can be found at Hewas Water off the A390, near St Austell - PL26 7JF
The Dental Hygiene Suite - 17 Frances Street, Truro TR1 3DN
Working under strict Covid-19 guidance
All clinical spaces are cleaned down in-between patients, and staff wear gloves whilst performing wax removal treatment. We are able to wear masks if requested, especially for those who are clinical vulnerable.
We are unable to see ears with known mastoid cavities. Please contact us if you wish to discuss.