About us

We are two qualified and RCCP registered Audiologists, with over 38 years health service experience between us. Having looked after people’s ears for many years, we understand the importance of ear health and protecting your ears.

With the recent pandemic, and ear wax removal provision moving away from GP’s surgeries, we appreciate how difficult it has been to access this necessary service. 

We use micro-suction, as a safer way of removing wax from ears, and have been providing this as a private, open access service for the last 12 months. We pride ourselves in offering a professional, yet personal service to our customers, and with the desired outcome of unblocking those ears!

On top of this we are able to offer advice with regards to ear care can offer many options with regards to ear protection, for noise, swim/surf moulds, sleep/snore plugs.

We currently have four regular venues throughout Cornwall; The Merlin MS Centre, near St Austell. The Cornish Therapy Centre, Redruth. The Dental Hygiene Suite in Truro, and The Neetside Community Centre in Bude. 

We look forward to welcoming you through our doors.


What is Micro suction?

Micro suction is a technique whereby a suction end is used as a tiny 'hoover', and gently applied to remove any excess wax build up in the ear canal. It is one of the safest methods compared to ear syringing.

Why do we get wax?

Ear wax is perfectly normal, and is produced from the sebaceous glands in the outer ear canal. It works as a natural protector and lubricant, trapping dirt, dust, bacteria and foreign bodies. 
Our ears are one of the only self cleaning parts of the body, and by a form of migration the wax will work its way out of the ear. At times though unfortunately this this process breaks down, and a build up of wax can occur. This is the time when you will require some assistance to get the wax removed.

Symptoms of wax build up

  • Ears feeling blocked

  • Difficulty hearing

  • Tinnitus

  • Dizziness

  • Earache/Itchiness


Meet our staff

Both our staff are happy to help and offer advice about ear care.


Tracey Palmer

RCCP registered Audiologist

Tracey moved to Cornwall 30 years ago, and hasn't looked back!
She gained her Audiology qualifications in 1999, and has gained over 21 years experience within the health service. Having looked in many an ear, and knowing the importance of keeping ears healthy, she offers regular ear wax removal clinic’s. Tracey works out of our St Austell clinic held at the Merlin MS Centre in St Austell, The Neetside community centre in Bude and The Dental hygiene Suite in Truro.


Chantelle Willey

RCCP Registered Audiologist

Chantelle has lived in Cornwall all her life, and has stayed put in the county that she loves.
Chantelle like Tracey also has a vast experience, and background in Audiology. She has worked in a  healthcare background for the last 18 years with adults and paediatrics. Chantelle has been providing a wax removal service in Redruth for the last year. She is currently working at our Redruth clinic, at The Cornish Therapy Centre, and The Dental Hygiene Suite in Truro.

Clinic Prices


Ear consultation


Ear consultation, otoscopy, video otoscopy and advice. No wax removal required


Ear Consultation with wax removal £40 for 1 ear or £50 for both

This includes  the ear consultation  with otoscopy, video otoscopy and advice. Plus the removal of wax from 1 x ears or both required.


Follow up appointment 


A follow up may be required if unable to remove all necessary wax. Whether it be too stubborn or too deep in the ear canal.


Surf/swim ear protection

£50 Childs set

£80 Adult set

For those of you whom spend a lot of time in and on the water, we provide custom made swim/surf protection. This will assist in preventing bony growths in the ear known as exostosis (surfers ear).

For more information about our services, get in touch with us today.


*Working under strict Covid 19 guidance*

All clinical spaces are cleaned down in-between patients, and staff wear full PPE whilst performing wax removal treatment. We are unable to see ears with known mastoid cavities, and perforations. Please contact us if you wish to discuss.



We at Duchy Ear Care are looking forward to seeing you. For any questions, or to arrange an appointment please contact us by email or phone.

07811466956 / 07854103270

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Opening Hours

Varying clinic times. Please contact us for further information and details about any of the clinic’s.

Home visits can be arranged if required, these do involve an additional fee.

Redruth/ Truro clinic 07854103270     St Austell/Bude clinic 07811466956


The Cornish Therapy centre is next to the Manor surgery in Redruth-  TR15 1AU 

The Merlin Centre can be found at Hewas Water off the A390 - PL26 7JF

The Dental Hygiene Suite - 17 Frances Street, Truro TR1 3DN

The Neetside Community Centre - Bude, EX23 8LB