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Welcome to Duchy Ear Care

Helping you, to hear better

About DEC

About Duchy Ear Care

We are two qualified HCPC and AHCS registered Audiologists, with over 38 years health service experience between us. Having looked after people’s ears for many years, we understand the importance of ear health and protecting your ears. We are both highly experienced, and have worked in clinical environments alongside ENT doctors.

With the recent pandemic, and ear wax removal provision moving away from GP’s surgeries, we appreciate how difficult it has been to access this necessary service. 

We use micro-suction, as a safer way of removing wax from ears, and have been providing this as a private, open access service since 2020 . We pride ourselves in offering a professional, yet personal service to our customers, and with the desired outcome of unblocking those ears!

On top of this we are able to offer advice with regards to ear care can offer many options with regards to ear protection, for noise, swim/surf moulds and sleep/snore plugs.

We currently have three regular venues throughout Cornwall; The Merlin MS Centre, near St Austell. The Cornish Therapy Centre, Redruth & The Dental Hygiene Suite in Truro.

We look forward to welcoming you through our doors.

What our customers say...

“A very professional, clean and wonderful clinic. Thank you so much for a wonderful service."

What is Microsuction?

Micro suction is a technique whereby a suction end is used as a tiny 'hoover', and gently applied to remove any excess wax build up in the ear canal. It is one of the safest methods compared to ear syringing. 

Our Services

Why do we get wax?

Ear wax is perfectly normal, and is produced from the sebaceous glands in the outer ear canal. It works as a natural protector and lubricant, trapping dirt, dust, bacteria and foreign bodies. 
Our ears are one of the only self cleaning parts of the body, and by a form of migration the wax will work its way out of the ear. At times this process unfortunately breaks down, and a build up of wax can occur. This is the time when you will require some assistance to get the wax removed.


Don’t be tempted to use cotton buds, Hopi ear candles, Q-tips or corkscrew tools. Unfortunately these can compact the wax further into the ear, and can make the problem worse.

Symptoms of wax build up

  • Ears feeling blocked

  • Difficulty hearing

  • Tinnitus

  • Dizziness

  • Earache

  • Itchiness

  • Coughing

Meet the team

Meet the Team

We are both happy to help and offer advice about ear care.


Tracey Palmer

HCPC, AHCS  registered Audiologist

Tracey moved to Cornwall 30 years ago, and hasn't looked back!
She gained her Audiology qualifications in 1999, and has gained over 21 years experience within the NHS, working alongside a wider team of ENT consultants, hearing therapists and . She has gained a wealth of experience working with adults and children.

 Having looked in many an ear, and knowing the importance of keeping ears healthy, she offers regular ear wax removal clinic’s out of the Merlin MS Centre near St Austell, and the Dental Hygiene Suite in Truro. 

HCPC registration HAD005414

AHCS registration 57659


Chantelle Willey

HCPC, AHCS registered Audiologist

Chantelle has lived in Cornwall all her life, and has stayed put in the county that she loves.
Chantelle, like Tracey also has a vast experience, and background in Audiology. She has also worked  within the NHS for the last 18 years with adults and paediatrics. Also working alongside a broad range of other professionals including ENT and hearing therapy. Chantelle has been providing a wax removal service in Redruth since 2020. She is currently works out of our Redruth clinic, at The Cornish Therapy Centre, and The Dental Hygiene Suite in Truro.

HCPC registration HAD005430

AHCS registration 58794



For more information about our services, get in touch with us today
Contact Us

Get in Touch

We at Duchy Ear Care are looking forward to seeing you. For any questions, or to arrange an appointment please contact us by email or phone.

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Opening Hours

Opening Hours

Varying clinic times. Please contact us for further information and details about any of the clinic’s.

Redruth/ Truro clinic: 07854103270     St Austell/Truro clinic: 07811466956


The Cornish Therapy centre is next to The Leatside Surgery in Redruth-  TR15 1AU 


The Merlin Centre can be found at Hewas Water off the A390, near St Austell  - PL26 7JF


The Dental Hygiene Suite - 17 Frances Street, Truro TR1 3DN

Working under strict Covid-19 guidance

All clinical spaces are cleaned down in-between patients, and staff wear gloves whilst performing wax removal treatment. We are able to wear masks if requested, especially for those who are clinical vulnerable.

We are unable to see ears with known mastoid cavities, and perforations. Please contact us if you wish to discuss.

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